I guess the reason is because most of there business goes to other companies, who resell, so it saves them costs in customer care, customer dealing, etc. just easier for them aswell.
not saying it's right but.
i've dealt with them a few times on the phone now (admitadely calling and ordering through work), and they've always been really good. maybe they just don't update there website (as it's bloody confusing to navigate) and check there e-mails?

yeah, my gear was here in a week - ordered through a supplier. the only hassle being the wrong brackets for the front swaybar were sent...

Thats obviously your call, but I wouldn't let that put you off them.
They d**k me around everytime I order something (springs take 4-5 weeks, swaybars taking longer then planned...) but I keep going back lol.
Why?
Because they got f**k good products.

Yeah, K-Mac is still around.

Yeah If your not ordering springs you might not have to wait so long, I ordered all my gear back in August and got a call today that they should be here this Friday, well I'm bloody hoping so. Reason I got from Autobarn which they got from whiteline was they had to import springs, dunno what the go there is... So heres hoping that my car will no longer feel like a big boat!

Ben

Whiteline make the stuff only when it's ordered, i.e there's no stock sitting around in there joint, which causes some delays.