if its standard go a set of factory leads, i bet ford spent more time and money than JMM.

You must be always getting brendan on the phone I think.
And when you are running a business like that, you can't just go hanging up on potential customers, whether they are spending big bucks or not.

Don't get me wrong, I'm not one to jump on the Mock bagging bandwagon, but it's well known that sometimes their customer service leaves a bit to be desired.